Privacy2018-07-23T11:37:25+00:00

Privacy policy

I. General

The information in this statement applies to the processing of personal data on our website and should inform you about the processing purposes, recipients, legal bases, retention periods and your rights. In principle, we process personal data of our users only to the extent necessary to provide a functioning website and our content and services. Personal data is all data that is personally available to you, such as your name, address or e-mail address. “Processing of data” means in particular the collection, storage, use and transmission of your data.
Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as legal basis.
In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR as legal basis. This also applies to processing operations required to carry out pre-contractual actions.
Insofar as processing of personal data is required to fulfill a legal obligation that is subject to our company, Art. 6 para. 1 lit. c GDPR as legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR as legal basis.
If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the first interest, Art. 6 para. 1 lit. f GDPR as legal basis for processing.
The personal data of data subjects are deleted or blocked as soon as the purpose of the storage is omitted. A storage after discontinuation of the storage purpose can take place, if this is provided for by law. Blocking or deletion of the data also takes place when a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for conclusion of a contract or fulfillment of the contract.
Further information on the legal bases of the processing and the duration of storage regarding specific personal data can be found in the relevant subsection.
Information about your rights may be found under III.

II. Responsible

The person responsible within the meaning of the General Data Protection Regulation as well as the national data protection laws of the member states as well as other data protection regulations is:

Flame GmbH
Fuggerstr. 1
81373 Munich
Germany
Tel .: +49 89 18 94 97 0
E-mail: info@hello-flame.com
www.hello-flame.com

You can send your request directly to the following person:

Petra Dahm
Flame GmbH
Fuggerstr. 1
81373 Munich
Tel .: +49 89 18 94 97 0
E-Mail: petra.dahm@hello-flame.com
www.hello-flame.com

III. Rights of the affected person

If personal data is processed by you, you are a victim in the sense of the GDPR and you have the following rights to us:

1. Right to information

You may request confirmation as to whether personal information concerning you is being processed by us. If such processing is available, you can request information from us via the following information:

(1) the purposes for which the personal data are processed;
(2) the categories of personal data being processed;
(3) the recipients or categories of recipients to whom the personal data relating to you have been disclosed or are still being disclosed;
(4) the planned duration of the storage of your personal data or, if specific information is not available, criteria for determining the duration of storage;
(5) the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
(6) the existence of a right of appeal to a supervisory authority;
(7) all available information on the source of the data if the personal data is not collected from the data subject;
(8) the existence of automated decision-making including profiling under Article 22 (1) and (4) GDPR and – at least in these cases – meaningful information about the logic involved, and the scope and intended impact of such processing on the data subject.
You have the right to request information about whether your personal information relates to a third country or an international organization. In this connection, you can request the appropriate guarantees in accordance with. Art. 46 GDPR in connection with the transfer.

2. Right of correction

You have the right to rectification or completion if the personal data you process is incorrect or incomplete. The correction must be made immediately.

3. Right to restrict processing

You may request the restriction of the processing of your personal data under the following conditions:
(1) if you contest the accuracy of your personal information for a period of time that enables us to verify the accuracy of your personal information;
(2) the processing is unlawful and you refuse the deletion of the personal data and instead demand the restriction of the use of the personal data;
(3) we no longer need the personal data for the purposes of processing, but you need it to assert, exercise or defend your rights, or
(4) if you have lodged an objection against the processing pursuant to Art. 21 (1) GDPR and it is not yet certain whether the legitimate reasons for which we are entitled outweigh your reasons.

If the processing of personal data concerning you has been restricted, this data may only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest Union or a Member State.
If processing has been restricted in accordance with the above conditions, you will be notified by the person responsible before the restriction is lifted.

4. Right to delete

a) Obligation to delete
You may request that the personal data concerning you be deleted without delay, with the result that we are obliged to delete that data immediately, provided that one of the following is true:
(1) Personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
(2) You revoke your consent, to which the processing acc. Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for processing.
(3) According to. Art. 21 para. 1 GDPR objection to the processing and there are no prior justifiable reasons for the processing, or you lay gem. Art. 21 para. 2 GDPR opposition to processing.
(4) Your personal data have been processed unlawfully.
(5) The deletion of your personal data is required to fulfill a legal obligation under Union or national law to which we are subject.
(6) The personal data concerning you were collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.

b) Information to third parties
Have we made the personal data concerning you public and we are acc. Article 17 (1) of the GDPR, we shall take appropriate measures, including technical means, to inform the controllers responsible for the processing of the personal data, taking into account available technology and implementation costs, that you: the person concerned has requested the deletion of any links to such personal data or copies or replications of such personal data.

c) Exceptions
The right to erasure does not exist if the processing is necessary
(1) to exercise the right to freedom of expression and information;
(2) to fulfill a legal obligation required by the law of the Union or of the Member States to which we are subject, or to carry out a task of public interest or in the exercise of official authority assigned to us;
(3) for reasons of public interest in the field of public health pursuant to Art. 9 (2) lit. h and i and Art. 9 (3) GDPR;
(4) for archival purposes of public interest, scientific or historical research purposes or for statistical purposes acc. Article 89 (1) GDPR, to the extent that the right referred to in subparagraph (a) is likely to render impossible or seriously affect the achievement of the objectives of that processing, or
(5) to assert, exercise or defend legal claims.

5. Right to teaching

If you have the right to rectify, delete or limit the processing to us, we are obliged to notify all recipients to whom your personal data have been disclosed of this correction or deletion of the data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.
You have the right to be informed about these recipients.

6. Right to data transferability

You have the right to receive personally identifiable information you provide us in a structured, common and machine-readable format. You also have the right to transfer this data to another person without hindrance, provided that
(1) the processing on a consent acc. Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract gem. Art. 6 para. 1 lit. b GDPR is based and
(2) the processing is done by automated means.
In exercising this right, you also have the right to obtain that personal data relating to you are transmitted directly by us to another person responsible, insofar as this is technically feasible. Freedoms and rights of other persons may not be affected.
The right to data portability does not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority that has been delegated to us.

7. Right to object

You have the right at any time, for reasons that arise from your particular situation, against the processing of your personal data, which pursuant to Art. 6 para. 1 lit. e or f GDPR takes an objection; this also applies to profiling based on these provisions.
We will then no longer process your personal information, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of enforcing, pursuing or defending legal claims.
If the personal data relating to you are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail.
If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.
Regardless of Directive 2002/58 / EC, you have the option, in the context of the use of information society services, of exercising your right to object through automated procedures that use technical specifications.

8. Right to reject the privacy policy statement

You have the right to revoke your data protection declaration at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

9. Automated decision in individual, including profiling

You have the right not to be subjected to a decision based solely on automated processing – including profiling – that will have legal effect or similarly affect you in a similar manner. This does not apply if the decision
(1) is required for the conclusion or performance of a contract between you and us,
(2) is permitted under Union or Member State legislation to which we are subject, and where such legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests; or
(3) with your express consent.

However, these decisions must not be based on special categories of personal data pursuant to Art. 9 (1) GDPR, unless Art. 9 (2) lit. a or g GDPR applies and reasonable measures have been taken to protect the rights and freedoms as well as your legitimate interests.
With regard to the cases referred to in (1) and (3), we shall take reasonable steps to uphold the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person by the controller, to express one ‘s own point of view, and Contesting the decision is one.

10. Right of complaint at a supervisory authority

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, employment or the place of the alleged infringement, if you believe that the processing of the personal data concerning you is against the GDPR violates.
The supervisory authority to which the complaint has been submitted will inform you of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

IV. Website visits and logfiles

1. Scope of processing personal data

Each time our website is accessed, our system automatically collects the following data and information from the computer system of the calling computer.
(1) Information about the browser type and version used
(2) The operating system of the user
(3) The Internet service provider of the user
(4) The IP address of the user
(5) Date and time of access
(6) Websites from which the user’s system accesses our website
(7) Web pages accessed by the user’s system through our website
This data is stored in the log files of our system.

Not affected by this are the IP addresses of the user or other data that allow the assignment of the data to a user. A storage of this data together with other personal data of the user does not take place.

2. Legal basis for the processing of personal data

The legal basis for the collection and storage of data is Art. 6 para. 1 lit. f GDPR.

3. Purpose of data processing

The temporary storage of the IP address is required to show you the website. To do this, the IP address must remain stored for the duration of the session. The remaining data is collected for technical reasons to ensure stability and safety.
This also explains the legitimate interest in the processing according to Art. 6 para. 1 lit. f GDPR.

4. Duration of storage

The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of collecting the data for providing the website, this is the case when the respective session is completed.

5. Opposition and remedy possibility

The collection of data for the provision of the website and the storage of the data in log files is essential for the operation of the website. There is consequently no contradiction on the part of the user.

V. Cookies

1. Scope of processing personal data

Our website uses technically necessary cookies. Cookies are text files stored on your computer system. We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser be identified even after a page break.
The following data is stored and transmitted in the cookies:
(1) language settings
(2) Technical capabilities of the calling browser
In addition, we use cookies on our website that allow an analysis of users’ browsing habits. In this way, the following data can be transmitted:
(1) Entered search terms
(2) frequency of page views
(3) Use of website functions
When accessing our website, users are informed by an information banner about the use of cookies for analysis purposes and referred to this privacy policy. In this context, there is also an indication of how the storage of cookies in the browser settings can be prevented.

2. Legal basis for the processing of personal data

The legal basis for the processing of personal data using cookies is Article 6 (1) lit. f GDPR.

3. Purpose of data processing

The purpose of using technically necessary cookies is to facilitate the use of our website for you. Some features of our website can not be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page break.
The user data collected through technically necessary cookies will not be used to create user profiles.
The use of the analysis cookies is for the purpose of improving the quality of our website and its contents. Through the analysis cookies, we learn how the website is used and so we can constantly optimize our offer.
For these purposes, our legitimate interest in the processing of personal data pursuant to Art. 6 para. 1 lit. f GDPR.

4. Duration of storage of data processing

The technically necessary cookies are usually deleted when the browser is closed, ie at the end of the session.
The other used cookies are automatically deleted after a specified time, which goes beyond the end of a session and which differs from cookie to cookie. The respective storage time of the cookies can be viewed in the settings of your browser. There you can also delete cookies before the storage time expires.

5. Opposition and remedy possibility

Cookies are stored on your device and transmitted by it to our site. Therefore, you have the option to disable or restrict the transmission of cookies by changing the settings in your browser. If cookies are disabled for our website, it may not be possible to use all features of the website to the full.

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    Allows all cookies (e.g. third party if you reload Google Maps)
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    Only sets cookies from this website (first party). In this case our self hosted tracking tool "Matomo"
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    No cookies will be set except technical necessary ones and a cookie to save you cookie preference.

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VI. Contact form

1. Scope of processing personal data

You can use the contact form available on our website to contact us on this way. During use, the data entered there will be transmitted to us and stored by us. These are at least the following data:
(1) name
(2) E-mail address
(3) Your message to us
At the same time, the following additional data is collected and stored when the request is sent:

Date and time of use
We process the collected data to answer and process your requests. You are not required to provide us with your personal information. An answer to the request is then not possible.

2. Legal basis for the processing of personal data

If you submit your data to us in a pre-contractual context, for example with a request for the submission of an offer or questions about our products, Art. 6 para. 1 lit. b GDPR the legal basis. In all other cases, Art. 6 para. 1 lit. f GDPR the legal basis.

3. Purpose of data processing

The processing of the personal data from the input mask serves us only to process the contact. In the case of contact via e-mail, this also includes the required legitimate interest in the processing of the data.
The other personal data processed with the sender serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage

Your data will be deleted if it can be inferred from the circumstances that your request or the relevant facts have been finally clarified.
The additional personal data collected with the submission will be deleted at the latest after a period of seven days.

5. Opposition and remedy possibility

The collection of data is mandatory in order to answer the inquiries sent via the contact form. There is consequently no contradiction on the part of the user.

VII. Matomo

1. Scope of processing personal data

We use Matomo, an open source web analytics service, which is self-hosted on our server . The software sets a first-party cookie on your computer, if you opted in (for cookies see under V.). This service is using an IP anonymization. This means that your IP address will reset the last block (that is, the last octet for an IPv4 address or the last 80 bits for an IPv6 address) to zero before being stored. We will use this information to evaluate your use of our website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.

2. Legal basis for the processing of personal data

The legal basis for processing the data is Art. 6 para. 1 lit. f GDPR.

3. Purpose of data processing

The purpose of processing is to analyze user behavior to optimize our marketing and offerings. By analyzing the data obtained, we are able to compile information about the use of the individual components of our website. This helps us to constantly improve our website and its user-friendliness. This also includes the required legitimate interest in the processing of the data. Your interests are taken into account by the anonymization of the IP address, so that you remain anonymous to us as a user.

4. Duration of storage

The data is stored for a period of 26 months.

5. Opposition and remedy possibility

You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full. In addition, you may prevent the by setting an opt-out cookie. If you want to prevent the future collection of your data when visiting this website, Opt-out of all cookies via the following selection:

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    Allows all cookies (e.g. third party if you reload Google Maps)
  • Only allow first-party cookies:
    Only sets cookies from this website (first party). In this case our self hosted tracking tool "Matomo"
  • Opt-Out of all cookies:
    No cookies will be set except technical necessary ones and a cookie to save you cookie preference.

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  • Allow all cookies:
    Allows all cookies (e.g. third party if you reload Google Maps)
  • Only allow first-party cookies:
    Only sets cookies from this website (first party). In this case our self hosted tracking tool "Matomo"
  • Opt-Out of all cookies:
    No cookies will be set except technical necessary ones and a cookie to save you cookie preference.

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